Got some questions? The chances are they will be here!
How does it work?
How much does it cost?
I'm going to a festival, but I can't see where to pre-order a charger?
Check out the festivals page for a full listing of our events.
Can’t see your festival? Please get in touch and we will let you know if we are likely to be attending that festival this year.
Whats included in the Unlimited Charging Pack?
- Music Angel Social Power Battery
- Music Angel Lanyard
- Carry Pouch
- USB A to Micro USB cable (This is used for charging your battery, and any phone or device powered via micro USB)
- Unlimited Charging Wristband (For swapping your battery at our festival service kiosks)All of this is yours to keep after the event!
- If you pre-order and it’s eligible for delivery, we’ll chuck in a free USB light. No more tripping over tent lines in the dark!
Do I need to bring any additional equipment?
iPhone users and Androids with USB-C ports will need to bring along their own cable.
If you forget your cable, or fancy getting your hands on a new one, we will be selling MFI certified iPhone cables and USB-C adapters at the festivals.
Can I have my battery delivered?
Yes, all products are delivered if your shipping address is within the UK and ordered 21 days or more prior to the festival.
For those with a shipping address outside of the UK or ordering less than 21 days before the festival you must pick up your charger at the event. Information for each festival will be posted here.
I've already pre-ordered a battery, when will it arrive?
Batteries will be shipped to you prior to your festival. If you’d like an update on your order, then feel free to contact us!
I need to pick up my charger at the event, where do I get it?
If you have a shipping address outside the UK, or have ordered your product less than 21 days before the event then you must pick up your product from us at the event for which you purchased it. To pick up your product you will need:
– Your order reference number (on the email that was sent to you when you made the purchase)
– A form of ID matching the name on the order.
We will have one stall at each festival nominated for the order collections. This will be made clear on a blog post on our website 14 days before the festival or alternatively on the Pick Up Information page.
What if my charger doesn't work?
If you are having any problems with the product during the event then please bring it back to one of our stalls and we will be happy to take a look at it.
If you are having problems with the product at home then please get in touch with one of our team.
How many times can I swap the battery?
Our unlimited charging service allows you to swap your battery pack as many times as you would like for the duration of the festival, and any other festivals we attend in 2018 as long as you keep your wristband securely attached.
Do I have to return the battery at the end of the event?
Are there any hidden costs?
No! There are no deposits to pay, or extra costs for additional charges.
Once you have your unlimited charging pack you are able to swap your battery as many times as you like at our stalls in 2018 as long as you present us with the securely attached wristband on your wrist, and an un-damaged battery.
I already have a Music Angel battery, do I need to buy another for 2018?
You can purchase an unlimited wristband on it’s own for £15 from our stalls at the festival. This will allow you to swap your battery from previous years, just like a brand new one!
Is your 2016/17 battery looking a bit worse for wear? Remember even with an Unlimited Charging Wristband your battery must be free from wear/tear or damage to be able to be swapped. In doubt, you can pick up a whole Unlimited Charging Pack, with the wristband & new battery for only £22 through our pre-order store.